Quality Cremation Urns and Memorial Products for the Funeral Industry

At North American Urns and Memorials we make it easy for funeral businesses to buy cremation urns and memorial products for their customers at wholesale prices. We are wholesale business selling to other businesses. We have been a driving force in the manufacturing and sales of cremation urns since 2014. We’ve taken the knowledge of our experienced team to provide great quality products with fair pricing and personalized service.

Customer Service
We know how important great customer service is. At North American Urns and Memorials, you will be responded to in a timely manner by a human. We will go the distance to help you get what you need and if something urgent comes up we will be there to take care of it to your satisfaction. Please read our Covid-19 updates for current updates on our shipment timing and inventory situation. 

Engraving
We have our own in-house personalization department offering expert engraving on most products. The items that cannot be engraved have options for an engravable pendant or base. Every engravable item in our warehouse has been tested and verified for engravablity, methodology and tools. 

HOW TO DO BUSINESS WITH US

• We welcome any legitimate business with a Federal or State Tax ID
• Set up an account by clicking here and filling in the application. You will receive an account activation email shortly after.
• Activate your account and set the password.
• Once you complete the activation you will be able to see pricing and order products.
• All payments are done by credit card, no checks are accepted. This allows us to offer the best pricing and personalized customer service.

PRICES AND SPECIFICATIONS
Although we will take all steps to inform our customers before pricing changes take place please be advised that prices and/or specifications can change without notice. 

SHIPPING
Shipping is extra. We have long term contracts with the large carriers and offer you the best pricing we have access to. Under normal circumstance many orders are shipped out within 2-3 days. Since the pandemic our shipping times have been impacted considerably. Please budget at least 1 week for the product ordered to be shipped out. Those that require engraving may take a little longer. 

Urgent orders: we cannot guarantee timely delivery of urgent orders but will do all we can to see they arrive on time. Please let us know when an order is urgent along with the arrival date. We will get back to you with shipping and handling fees.

CLAIMS AND DAMAGE
All merchandise is inspected and approved before pickup by freight carrier. Should merchandise arrive in a damaged condition immediately take photos and contact us. Retain damaged item along with original shipping carton. We will work out with you whether to send the items back or discard them. We will either replace the item at no additional charge or refund you. Any claim must be made within 9 days from receipt of merchandise.

HOLIDAY PERIODS AND AFTER BUSINESS HOURS 
Orders outside of regular working hours and during weekends and evening hours do not affect ordering online. Our website: www.northamericanurns.com . Be sure to log into your account. If you want to order from us by phone, normal business hours are:

Monday – Friday: 8 AM – 5 PM Pacific Time. Our answering service will take your message outside of that window. We do not work on Federal holidays.

Questions can be submitted vie e-mail at support@northamericanurns.com.

OUR GUARANTEE

You must be satisfied with the quality of every product you receive or we will replace it. We have worked hard to produce the best products and work only with the best suppliers. We are proud of what we offer and stand behind their quality. Due to the fact that many items are hand molded, sanded and finished, a slight variance in appearance from website images may occur.