NAUM operations during this pandemic
I hope all of you, and your families, have been safe and well during this trying and historic time. With the continuation of lockdowns across the country and the difficulties some businesses are having, the impact on NAUM has been somewhat greater than anyone anticipated.
In order to keep our staff safe, we not only rearranged the warehouse and fulfillment area, but also had to cut back on the number of people working at the same time to ensure space for generous social distancing. What we didn’t anticipate was:
- A major surge in business activity would happen.
- That world-wide supplier network would also be affected.
Here is where we are as of January 29, 2021
What is the impact on order fulfillment?
Our fulfillment operation is still running smoothly but shipping times have been greatly affected. Expect your order to ship at least one week after it's been made. We do not recommend placing urgent orders (time sensitive) with us at this time. If you do place such an order, please let us know in the notes section of the order and choose the appropriate shipping option. We will do all we can to get it fulfilled but we cannot guarantee on time deliveries.
What about inventory disruptions?
If you are ordering directly from the site, then you will see whether an item is in stock or not. With the unexpected surge in sales and manufacturers having closed down for some time, some popular items have run out and will get replenished as soon as the manufacturers are running normally again and shipments arrive. As of January 29, 2021 we are expecting normal inventory levels by the end of February/March 2021.
How will NAUM proceed?
Thankfully, good preparation has allowed us to stay open and serve our customers. Although we take precautions seriously at the warehouse, this is a very infectious and tenacious virus. When someone on staff gets hit we need to quarantine those who've been in close contact with them. We do expect to get our shipping back on track once the pandemic comes under control.
If there are any problems with your shipment we will call or email you right away. If you are concerned about any shipment you can email us at support@northamericanurns.com or call direct at (612) 380-0654. If you get our receptionist or voicemail, please leave a message and we will definitely get back to you quickly.
Wishing you safety and the blessing of good health.
The support team at North American Urns and Memorials